bmanager.io / Early access

Your next chapter.
Starts here.

Join the waitlist. We’ll email you when bmanager.io is ready for you.

Get notified about early access. Privacy policy

Customer context, at hand

Customer service tickets

Keep a service issue connected to its customer and order.

Explore in a demo ↗See the workflow ↓
Part of Customers and service
bmanager.io / Customer context, at handExample workspace
CUSTOMER / C-0128

The person behind the order.

Returning customer
Alex MorganIllustrative customer record
Customer contextOrdersTicketsInterests
Current service contextOpen ticket
TICKET CS-014 · ORDER #BM-2048

Question about delivery

“Can you confirm which shipment this order belongs to?”

Order linked1 attachment
  • Latest purchase

    Oak bedside table · Order #BM-2048

    2,100 DKK
  • Product interest

    Saved: matching oak chest

    Wishlist
  • Stock follow-up

    Notification request for linen cover

    Recorded

Fictional record. Saved interest and notification requests are distinct from completed sales.

Illustrative product view · Example data

Customers and service

From context
to action.

Make customer issues easier to follow through.

  1. 01

    Review the context

    Locate or create the relevant ticket

  2. 02

    Work with the detail

    Review messages and attachments

  3. 03

    Move the work forward

    Maintain status as the issue progresses

A ticket state is not a guarantee of resolution time.

A connected capability

Customer service tickets

Maintain tickets, messages and attachments.

Explore the complete customer context, at hand workspace →

Keep the context connected

The next part
of the picture.

Business performanceProduct information and contentSupplier connectionsBuild your demo agenda →

Start with your business

See the whole picture.

Explore the workflows that matter to your team, then take the next step.

Build your demo agenda Browse all features →