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After-sales, with a clear trail

Customer complaints

Preserve the evidence and separate progress states in an after-sales case.

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Part of Returns and complaints
bmanager.io / After-sales, with a clear trailExample workspace
AFTER-SALES / CASE RT-028

A clear path to resolution.

Under review
Order #BM-2048Oak bedside table · 1 unit
  1. 01
    Request received

    Customer reports a damaged drawer handle.

    Comment and two photos recorded
  2. 02
    Evidence reviewed

    Original order and product confirmed.

    Internal note: inspect replacement part
  3. 03
    Resolution being prepared

    Replacement handle proposed.

    Awaiting part availability confirmation
Original order linkedImages recordedCase history retained

Fictional case. A proposed replacement or recorded refund does not confirm fulfilment or payment.

Illustrative product view · Example data

Returns and complaints

From context
to action.

Reduce missing context in after-sales cases.

  1. 01

    Review the context

    Link the affected order and products

  2. 02

    Work with the detail

    Record images, comments and party statuses

  3. 03

    Move the work forward

    Follow the agreed solution or replacement order

Customer, supplier and internal statuses serve different purposes.

A connected capability

Customer complaints

Manage complaint records, comments and images.

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Keep the context connected

The next part
of the picture.

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