After-sales, with a clear trail

Resolve the case without losing the order

Connect returned products, parcel handling, complaint evidence and financial adjustments to the original purchase. Let service and the warehouse work from the same case history.

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5 connected capabilities

bmanager.io / After-sales, with a clear trailExample workspace

AFTER-SALES / CASE RT-028

A clear path to resolution.

Under review

01
Request received
Customer reports a damaged drawer handle.
Comment and two photos recorded
02
Evidence reviewed
Original order and product confirmed.
Internal note: inspect replacement part
03
Resolution being prepared
Replacement handle proposed.
Awaiting part availability confirmation

Original order linkedImages recordedCase history retained

Fictional case. A proposed replacement or recorded refund does not confirm fulfilment or payment.

Illustrative product view · Example data

01

Keep the evidence together

Retain comments, images and the original order context.

02

Coordinate the physical return

Follow items and parcels alongside the case.

03

Explain the adjustment

Keep refund lines, shipping adjustments and compensation visible.

The workflow

Built for the way
the work moves.

01
Open with context
Identify the order, affected items and reason for the case.
02
Review goods and evidence
Record parcels, product condition, comments and complaint images.
03
Document the resolution
Record the agreed replacement, compensation or refund and its status.

01

One case, several teams

Keep customer communication separate from supplier and internal progress without fragmenting the case.

Original and replacement order references
Customer, supplier and internal complaint statuses
Images and internal comments

02

Goods and money both need a history

A return is more than a status. Keep the item movement and financial adjustment understandable.

Return items and parcel details
Refund and shipping refund lines
Replacement parts and compensation records

Explore the detail

A dedicated place
for every capability.

See how each part of after-sales, with a clear trail works, and where it connects.

Order returns

Keep returned products, parcels and case history with their original order.

Explore feature 02

Refund and compensation records

Explain the financial adjustments associated with a return.

Explore feature 03

Customer complaints

Preserve the evidence and separate progress states in an after-sales case.

Explore feature 04

Spare part workflow

Resolve suitable cases with a traceable replacement part.

Explore feature 05

Return policy configuration

Maintain the return information appropriate to the tenant and locale.

Explore feature

Good to know

The practical
questions.

Does recording a refund mean it has been paid?

No. Refund records and execution states must be checked. Payment and credit-note execution depend on supported providers and configuration.

Can a complaint lead to a replacement?

Complaint records support a replacement order reference, and spare part workflows support part-based resolutions.

Are return policies shared across every storefront?

Return policy content and locale settings are tenant-specific; storefront presentation depends on its configuration.

Keep the context connected

The next part
of the picture.

Start with your business

See the whole picture.

Explore the workflows that matter to your team, then take the next step.

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