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After-sales, with a clear trail

Order returns

Keep returned products, parcels and case history with their original order.

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Part of Returns and complaints
bmanager.io / After-sales, with a clear trailExample workspace
AFTER-SALES / CASE RT-028

A clear path to resolution.

Under review
Order #BM-2048Oak bedside table · 1 unit
  1. 01
    Request received

    Customer reports a damaged drawer handle.

    Comment and two photos recorded
  2. 02
    Evidence reviewed

    Original order and product confirmed.

    Internal note: inspect replacement part
  3. 03
    Resolution being prepared

    Replacement handle proposed.

    Awaiting part availability confirmation
Original order linkedImages recordedCase history retained

Fictional case. A proposed replacement or recorded refund does not confirm fulfilment or payment.

Illustrative product view · Example data

Returns and complaints

From context
to action.

Coordinate service and warehouse follow-up.

  1. 01

    Review the context

    Locate the original purchase

  2. 02

    Work with the detail

    Record affected items and return parcels

  3. 03

    Move the work forward

    Review history and internal comments

Physical receipt and refund execution are separate stages.

A connected capability

Order returns

Manage returns, return histories, parcels and internal comments.

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Keep the context connected

The next part
of the picture.

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