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After-sales, with a clear trail

Spare part workflow

Resolve suitable cases with a traceable replacement part.

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Part of Returns and complaints
bmanager.io / After-sales, with a clear trailExample workspace
AFTER-SALES / CASE RT-028

A clear path to resolution.

Under review
Order #BM-2048Oak bedside table · 1 unit
  1. 01
    Request received

    Customer reports a damaged drawer handle.

    Comment and two photos recorded
  2. 02
    Evidence reviewed

    Original order and product confirmed.

    Internal note: inspect replacement part
  3. 03
    Resolution being prepared

    Replacement handle proposed.

    Awaiting part availability confirmation
Original order linkedImages recordedCase history retained

Fictional case. A proposed replacement or recorded refund does not confirm fulfilment or payment.

Illustrative product view · Example data

Returns and complaints

From context
to action.

Support case resolution involving replacement parts.

  1. 01

    Review the context

    Identify the affected product or case

  2. 02

    Work with the detail

    Capture the required spare part record

  3. 03

    Move the work forward

    Follow the part-based resolution

Part availability and fulfilment require operational confirmation.

A connected capability

Spare part workflow

Maintain spare part records and capture workflows.

Explore the complete after-sales, with a clear trail workspace →

Keep the context connected

The next part
of the picture.

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